Why is my device not syncing?

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Make sure Simulation Mode is Off.

  1. To turn off Simulation Mode:
  2. Login to your CannaDx app
  3. Tap the four horizontal bars in the top right of the main menu.
  4. Tap “Settings”
  5. Tap “Usage Settings”
  6. Under “Do you have a MyDx Device?” verify “Yes” is selected and tap “SAVE SETTINGS” on the bottom of the screen.

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Category: Troubleshooting

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